May 17, 2018 Apple introduced a redesigned MacBook Pro in late 2016 featuring a 'butterfly' keyboard mechanism, which aims to provide 'more responsive and comfortable typing,' Apple said at the time. Jul 14, 2020 10 KEYBOARD HACKS EVERY MAC USER NEEDS TO KNOW! Unsubscribe from Kelsey Lam? APPLE EDUCATION DISCOUNT FREE AIRPODS - Duration: 12:19. Kelsey Lam 1,120 views. Jun 02, 2020 A full list of of Mac models with butterfly keyboards is below, and all of these Macs are eligible for Apple's butterfly keyboard repair program. MacBook (Retina, 12-inch, Early 2015) MacBook. Apple has been criticized for the unreliable butterfly keyboards on its MacBook’s. The butterfly keyboards were first introduced in 2015. Recently we reported on how Apple is likely to ditch butterfly keyboard altogether and instead go with scissor-switch type. Now Apple has extended keyboard service program for all the MacBooks from 2015 to 2019.
May 22, 2020 It looks like Apple has still not given up on its dreaded butterfly keyboard mechanism. The company is seemingly working on improving the structure of the keyboard and ensure that it does not stop working after a speck of dust or other foreign object gets underneath a key. Jun 25, 2020 The notorious butterfly keyboard issue on Mac persisted over the past several years. Apple finally decided to ditch the butterfly keyboard in favor of more reliable scissor keys.However, they might still consider the butterfly mechanism for the retractable keyboard. Apple knows (and has publicly acknowledged) that reliability issues exist for these butterfly keyboard designs. Apple needs to admit that the issue is much broader than it previously has. “The vast majority of Mac notebook customers are having a positive experience with the new keyboard” is not necessarily lying, but it does seem to be.
Apple has determined that a small percentage of the keyboards in certain MacBook, MacBook Air, and MacBook Pro models may exhibit one or more of the following behaviors:
- Letters or characters repeat unexpectedly
- Letters or characters do not appear
- Key(s) feel 'sticky' or do not respond in a consistent manner
Apple or an Apple Authorized Service Provider will service eligible MacBook, MacBook Air, and MacBook Pro keyboards, free of charge. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.
To identify your computer's model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.
- MacBook (Retina, 12-inch, Early 2015)
- MacBook (Retina, 12-inch, Early 2016)
- MacBook (Retina, 12-inch, 2017)
- MacBook Air (Retina, 13-inch, 2018)
- MacBook Air (Retina, 13-inch, 2019)
- MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports)
- MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2016)
- MacBook Pro (15-inch, 2017)
- MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2018)
- MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2019)
Butterfly Keyboard Vs Magic Keyboard
Note: No other Mac notebook models are part of this program.
Please choose one of the options below for service. Your Mac notebook will be examined prior to any service to verify that it is eligible for this program.
Which Macs Have Butterfly Keyboard
The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard. The service turn-around time may vary depending upon the type of service and availability of replacement parts.
- Find an Apple Authorized Service Provider.
- Make an appointment at an Apple Retail Store.
- Mail in your device to the Apple Repair Center.
To prepare your unit for service, please backup your data.
Note: If your MacBook, MacBook Air, or MacBook Pro has any damage which impairs the service, that issue will need to be repaired first. In some cases, there may be a cost associated with the repair.
This worldwide Apple program does not extend the standard warranty coverage of your Mac notebook.
If you believe your Mac notebook was affected by this issue, and you paid to have your keyboard repaired, you can contact Apple about a refund.
The program covers eligible MacBook, MacBook Air, and MacBook Pro models for 4 years after the first retail sale of the unit.